NOTICE
Product Illustrative
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, the colours of products may also appear different to those shown on the site. Therefore, do expect some product differences. Thank you for your consideration.
Third-Party Delivery Partner
Fatyra will not be responsible for missing parcels / lateness due to a third-party delivery partner. However, we will help you with the process to track and enquire about your parcel.
Order & Shipping
Shipping Period
Once your payment is successful, we will process and ship your order within 7-21 working days. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
Delays
We in Fatyra would like to inform you that the operation process is mainly handled by the manual power of our operation department. Due to restrictions that cannot be avoided, do expect some delays in your orders. But we will try our best to provide our customers with the best services possible. Thank you for your consideration.
Taxes and duties
All international deliveries may be required to pay import duties and taxes by your own country’s customs, as your parcel reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Fatyra is not responsible for any extra taxes or duties applied to your parcel. We recommend contacting your local customs office for the fee calculations.
Return, Refund & Exchange
At Fatyra, your satisfaction is our top priority, and we stand behind the quality of the products that will make you happy with every purchase. We believe that we can work with our customers to make every purchase.
What if I received a damaged/defective product?
You may request an exchange request to our customer service by Whatsapp or email fatyra.marketing@gmail.com. The customer is required to send a picture of the faulty item. Replacement must be informed as soon as possible within 3 days after receiving.
You can return the product that you want to exchange to our address (please update us with a tracking number) and we will send the new product to you immediately. Any postage charges will be refunded back to your account.
What if I accidentally paid more than once?
It is important for the customer to not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again. Please note that any exchanges and refunds of items ordered from our website are not valid at our boutique/ store. We will not take any responsibility for any exchange and refunds at our boutique/store without confirmation from our side.
When will the refund be credited back to my account?
Once you have arranged to return the item to us, please wait for seven (7) working days for our team to process the refund to be made to your account.
Can I exchange the item if I want to change the size or colour?
Yes, you can still make an exchange by Whatsapp or email fatyra.marketing@gmail.com but only within 7 days after receiving your parcel and you must follow the return requirements below.
Requirements for exchange:-
- Request made within 7 days upon receiving the parcel
- The product tag is still attached to the product
- The condition of the product is still new and intact and not used in any way, shape or form.
- Return the product that you want to exchange to our address and inform us the tracking number. The exchange will be made after the inspection of returned products.
There will be additional charges on postage to arrange a second delivery.